Privacy Policy

RIGOL Privacy Policy

RIGOL Technologies, Inc. and its affiliates and subsidiaries, including RIGOL's North America business operations, collectively referred to as "RIGOL," "we," "us," or "our," respect your privacy. This Privacy Policy explains our practices regarding data collection, use, and disclosure when you visit or use our United States website, including rigolna.com (the "Services").

This Privacy Policy is intended for users located in the United States. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Information Collection and Data Minimization

We strictly adhere to a data minimization approach and do not intentionally collect direct identifiers, such as names, email addresses, phone numbers, or other direct identifiers through general website browsing. However, we may collect certain limited online identifiers and internet activity information, such as cookie identifiers, IP address data, and page interaction data, solely for analytics and security purposes.

When you visit our website, we use a basic analytics tool, Google Analytics for website usage analysis and report generation, to automatically collect limited online identifiers and internet activity information to understand website performance. This includes:

• De-identified device and browser information, such as browser type and operating system; and
• Usage information, such as pages viewed, time spent on pages, and error logs.

How We Collect Information

Your usage behavior and log information on our website: pages visited, browsing path, click behavior, time spent, and which channel you used to reach our website.

How We Use Information

We collect limited personal information, including online identifiers and internet activity information for the following limited purposes:

• Operating, maintaining, and improving our website and Services;
• Analyzing website usage and troubleshooting errors to improve design and functionality;
• Protecting website security and preventing abuse; and
• Improving the services and user experience.

Cookies and Similar Technologies

We and our service providers use cookies (small text files stored on your device) and similar tracking technologies to collect online identifiers and internet activity information. These technologies may collect information such as date and time of access, referring and exit pages, and information about how you interact with the Services and our content (for example, pages viewed, features used, frequency of access). We use this information primarily for website analytics, performance measurement, security, and operational purposes.

Google Analytics Disclosure: We use Google Analytics, a web analytics service provided by Google, to help us understand how users interact with our Services. Google Analytics uses cookies and similar technologies to collect information about website usage and device and browser characteristics. We use Google Analytics in a manner intended to limit the use of the data to providing analytics services to us, and subject to contractual restrictions requiring Google to act as our service provider. To learn more about how Google collects and processes data, please visit How Google uses information from sites or apps that use our services.

Your browser or device settings may allow you to control or reject cookies or similar technologies. Because these controls are browser  and device specific, you must manage your preferences separately for each browser and device you use. Additional information about cookies and how to manage them is available at allaboutcookies.org.

Notice at Collection

We may collect the following categories of personal information listed in the table below.

Global Privacy Control (GPC) and Browser Signals

Where required by applicable law, we recognize and honor browser-based opt-out preference signals, such as the Global Privacy Control (GPC). However, because we do not sell or share personal information, such signals do not change our data practices.

How We Disclose Information (Service Providers)

We do not share any data with advertising networks or marketing partners. We disclose limited Personal Information to vendors that perform essential services on our behalf, solely for business purposes such as analytics, security, and website operations, and subject to contractual restrictions requiring those vendors to process the information only as our service providers.

Google as a Service Provider: Currently, our primary vendor accessing analytics data is Google. We require executed Data Processing Agreements (DPAs) with such vendors. Under our formal agreement and applicable U.S. state privacy laws, Google acts strictly as our service provider. Google is legally restricted from retaining, using, or disclosing the data for any purpose other than providing analytics services to us. Google Analytics data is stored on Google's secure servers, which are located in the United States.

“Sale”/“Sharing” for Targeted Advertising (U.S. State Laws)

•     We do not “sell” or “share” Personal Information for cross-context behavioral advertising (as defined by some U.S. laws). We do not engage in targeted advertising and do not collect Personal Information for such purposes. We do not sell or share sensitive personal information and do not knowingly sell/share personal information of users under 16.

Other Rules and Exceptions

1. Please understand that as our business develops, we may adjust and change our functions and services. If we change our practices to collect Personal Information in the future, we will update this Privacy Policy and notify you in accordance with applicable laws and regulations.

2. Exceptions

You fully understand that, in accordance with laws and regulations, the rules of the country where you are located, and national standards, in the following circumstances, we may collect and use information (including potentially personal information) without obtaining your prior consent:

- Directly related to public security, public health, or major public interests;

- Necessary to ensure the safe and stable operation of the Services, such as discovering and handling product or service failures;

- Other circumstances stipulated by laws and regulations.

 How to Submit a Privacy Request

You may submit a privacy request by contacting us at:

Email: privacy@rigol.com
Telephone (Toll-Free): (877) 474-4651
Mail: RIGOL USA, 10220 SW Nimbus Ave., Suite K-7, Portland, OR 97223, United States

Response Timeline and Appeals

We will confirm receipt of a verifiable privacy request within 10 business days, and we will process and respond to such requests within 45 days of receipt, subject to any extensions permitted by applicable law. We also offer an appeals process as required by applicable state laws, such as the Virginia Consumer Data Protection Act (VCDPA) and the Colorado Privacy Act (CPA). If a privacy request is denied, the user is provided with instructions on how to appeal the decision, typically by replying directly to the denial notice.

California Privacy Notice

This section supplements the Privacy Policy for California residents. In the preceding 12 months, we have collected limited personal information, such as online identifiers and internet activity information, for analytics and security purposes. We have not sold or shared personal information for targeted advertising. We do not sell or share personal information of consumers under 16 years of age.

Other U.S. State Privacy Rights

Residents of other U.S. states with comprehensive privacy laws, such as Colorado, Connecticut, and Virginia, may exercise their statutory rights using the contact methods described above.

Children's Privacy

Our Services are intended for business users and professionals. The Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

Data Retention

We retain data only for as long as reasonably necessary to fulfill the operational and analytical purposes described in this Privacy Policy, after which it is routinely deleted in accordance with our retention practices.

Data Security

We attach great importance to your information security. We adopt appropriate physical, administrative, and technical safeguards to prevent unauthorized access, disclosure, use, modification, damage, or loss of information. We will take the following measures to protect information:

1. Data security technical measures

We will implement various security measures in accordance with industry standards, including establishing reasonable institutional specifications and security technologies to prevent your information from being accessed, used, or modified without authorization and to avoid data damage or loss. Network services adopt multiple encryption technologies.

Other security measures we take to protect information include: by establishing data classification and grading systems, data security management standards, and data security development standards, we standardize the storage and use of information.

2. Administrative measures:

We implement comprehensive security control over data through confidentiality agreements for information access, monitoring, and auditing mechanisms, and strengthen security awareness. In addition, we regularly conduct security and privacy protection training courses to enhance employees' awareness of the importance of information protection.

We only allow employees who need to know such information to access data, and establish strict access control and monitoring mechanisms. At the same time, we require all personnel who may come into contact with information to fulfill corresponding confidentiality obligations.

3. Incident response: if security incidents such as data breaches occur, we will immediately take remedial measures and notify relevant parties and regulatory authorities in accordance with laws and regulations.

4. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Our United States website is directed only to U.S. consumers and is not directed to consumers outside of the U.S. We store data in the United States and/or other countries where we have facilities or in which we engage service providers.

If you live outside of the United States, you understand and agree that your data may be transferred to the United States. When we transfer data outside of your country of residence, we do so in accordance with applicable law.

Third-Party Websites and Services

Our website may contain links to third-party websites. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices of third parties.

Marketing Communications

We do not use website tracking data to send marketing communications. If you separately and voluntarily subscribe to our newsletters via direct contact, you may opt out at any time by clicking the unsubscribe link or contacting us.

Do Not Track

Because we do not track our users across third-party websites for targeted advertising, we do not respond differently to "Do Not Track" (DNT) signals.

Artificial Intelligence (AI) and Automated Decision-Making

We confirm that we do not currently use artificial intelligence (AI), automated decision-making, or automated solutions in our marketing, analytics, fraud detection, or customer service operations.

 Your Privacy Rights

You may have certain rights with respect to Personal Information under certain U.S. state privacy laws. Because we collect only limited personal information through general website browsing, such as online identifiers and internet activity information, and do not collect direct identifiers in that context, some of these rights may have limited applicability . However, we provide the following information for transparency and to the extent any Personal Information is provided to us through other means (such as direct contact).

A.        California Privacy Rights (CCPA/CPRA)

• Notice of collection: See above for categories, purposes, and sources.
• Rights: To the extent we hold any Personal Information (such as information you voluntarily provide via direct contact), you may have rights to access, correction, deletion, and portability. We do not sell or share Personal Information, so opt-out rights for sale/sharing are not applicable. We do not collect sensitive personal information.
• GPC: We process browser based opt out signals where required.
• No Financial Incentives. We do not offer any programs that would be considered a “financial incentive” under U.S. state privacy laws.
• California Shine the Light. If you are a California resident, you have the right to ask us one time each year if we have shared Personal Information with third parties for their direct marketing purposes. To make a request, please send us an e-mail, or write to us at the address listed in the Contact Us section with “Shine the Light” in the subject line of your communication.
• California Sensitive Personal Information Disclosure. We do not collect any categories of sensitive Personal Information.

B.        Other U.S. State Privacy Rights

To the extent provided for under the applicable laws, you may have the right to:

• Access and Disclosure. To the extent we hold any Personal Information about you (such as information you voluntarily provide via direct contact), you can request that we disclose to you the categories and specific pieces of Personal Information we collected about you, the categories of sources from which we collected the Personal Information, the business or commercial purposes for collecting the Personal Information, and the categories of third parties with whom we shared the Personal Information. You also have the right to request a portable copy of any Personal Information we hold about you.
• List of Third-Party Recipients. If you live in Oregon or Minnesota, you have the right to request a list of specific third parties to which we disclosed Personal Information. If you live in Delaware or Maryland, you have the right to request a list of the categories of third parties to which we disclosed Personal Information. Because we do not collect Personal Information through general website browsing, this right may have limited applicability.
• Correction and Deletion. To the extent we hold any Personal Information about you, you can request that we correct or delete such Personal Information, subject to certain exceptions allowed under applicable law.
• Do Not Sell or Share My Personal Information (Opt-out of Targeted Advertising). Under certain U.S. State Privacy Laws, you may be able to request that we not sell, or share for targeted behavioral advertising, your Personal Information. We do not sell or share Personal Information for targeted behavioral advertising purposes, nor do we use Personal Information for targeted advertising. Accordingly, there is no need to submit an opt-out request for the sale or sharing of Personal Information.
• Opt-out Preference Signals/Global Privacy Control. We recognize Global Privacy Control (GPC) signals broadcast from web browsers where required by applicable law. However, because we do not sell or share Personal Information for targeted advertising purposes, no action is required in response to such signals. Some browsers allow you to send a Do Not Track signal. We do not respond to Do Not Track signals.
• Right to Opt-out of Profiling. Under certain U.S. State Privacy Laws, you have the right to opt out of Profiling, as applicable, in furtherance of decisions that produce legal or similarly significant effects. We do not Profile in a manner that would result in legal or similarly significant effects and as such do not offer this right.
• How to Submit a Request. You may exercise these rights by emailing us at privacy@rigol.com or following the instructions in the “Contact Us” section. Please note that we may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. Because we do not collect Personal Information through general website browsing, we may not have Personal Information to provide, correct, or delete in response to your request.
• How We Verify Your Identity. Whether you submit a request directly on your own behalf, or through an authorized agent, we will take reasonable steps to verify your identity prior to responding to your requests, to the extent applicable.
• In response to verified requests to access, disclose, correct, and delete, we will confirm receipt of this request within 10 business days of receipt of the request where required by law.
• In response to verified requests for access and disclosure or a portable copy of Personal Information, we will disclose and deliver any applicable information to you free of charge within 45 days after receiving the verifiable consumer request. We may extend this time period to deliver information once by an additional 45 days when reasonably necessary. We will provide notice of the extension within the first 45-day period.
• Following verification of your request to delete, we may require you to separately confirm that you want your Personal Information to be deleted. We will delete any applicable information within 45 days of receiving a verifiable consumer request (subject to certain exceptions). We may extend this time period once by an additional 45 days when reasonably necessary. We will provide notice of the extension within the first 45-day period.
• Following verification of your request to correct, we may require you to provide documentation, if necessary, to rebut our own documentation that the information is accurate. If we determine, based on the totality of the circumstances, that the information is not accurate, we will respond to the request by correcting the information, deleting the information (if deletion of the information does not negatively impact you), or providing you with the name of the source from which we have received the alleged inaccurate information (if we are not the source). We will correct any applicable information within 45 days of receiving a verifiable consumer request. We may extend this time period once by an additional 45 days when reasonably necessary. We will provide notice of the extension within the first 45-day period.
• Authorized Agent. You can designate an authorized agent to submit requests on your behalf. However, for requests to know, delete, and correct we will require written proof of the agent’s permission to do so and we will need to verify your identity directly. If you would like to designate an authorized agent to submit a request on your behalf, please email us at privacy@rigol.com to verify your identity and provide written proof of permission. Once verified, your authorized agent may act on your behalf. When submitting the request, please ensure the authorized agent identifies himself/herself/themselves as an authorized agent.
• Appeals. You may have a right to appeal decisions concerning your ability to exercise your consumer rights. Please contact us at privacy@rigol.com to request an appeal concerning decisions on your consumer request.
• Users Under 16. Note that the Services are not intended for users under the age of 16. We do not knowingly collect or sell Personal Information from anyone under the age of 16. Please see our section on How We Protect Minor’s Information below for more information.
• No Discrimination. We will not discriminate against you because you made any of these requests. We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain Personal Information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

RIGOL USA
10220 SW Nimbus Ave., Suite K-7
Portland, OR 97223
United States
Telephone: (877) 474-4651
Email: privacy@rigol.com